Aged care homes provide accommodation and support for people who can no longer live at home without care and support and need to live in a supported care situation.

In low level (hostel) care you can live independently, but get help with meals and laundry, and personal care like dressing and bathing. High level (nursing home) care includes ongoing nursing care, as well as meals, laundry, cleaning and personal care.

Take me to Aged Care Homes (Accommodation) section

Basic daily care fees contribute to a resident's daily living costs The maximum basic daily care fee you can be asked to pay will depend on whether or not you receive a means tested Australian pension.

Take me to Daily Residential Care Fees section.

Income tested fees contribute to resident's daily living costs. They can be asked to pay an additional income tested fee if they are not in receipt of a full means tested Australian pension.

Take me to Income Tested Fees for Residential Care section.

People in aged care homes can be asked to pay an extra service fee if they are in an extra service place. Extra service places offer residents a higher standard of accommodation, food and services at a higher charge.

Take me to General Information on Extra Service section.

If you enter low level (hostel) care or start to receive care on an extra service basis, you may be asked to pay an accommodation bond. The maximum amount of the bond you can be asked to pay depends on their assets.

Take me to Accommodation Bonds section.

When an older person enters high level (nursing home) care, they may be asked to pay an accommodation charge. The maximum amount they can be asked to pay depends on their assets.

Take me to Accommodation Charges section.

All aged care homes are required to maintain standards. To meet these standards, services homes must:

• Provide a high quality of personal care to every resident
• Have a safe building
• Be committed to protecting their resident's rights

Service providers must also ensure that they have appropriately qualified staff with the right mix of skills to meet residents' needs.

Take me to Residential Care Standards section.

Your personal, civil, legal and consumer rights in any aged care home are the same as those of any other Australian. Your rights include the right to personal privacy and to decide what happens to their belongings, the right to move or change the care you receive, the right to complain, and the right to vote and practice your own religion.

Take me to Your Rights in Residential Care section.

Service providers are required to have an internal complaints system in place to assist in resolving problems. You can also seek help from the residents' committee in your home, which is made up of residents and family members. If you are unable to resolve the complaint, the Aged Care Complaints Resolution Scheme can help.

Take me to a brochure on the Complaints Resolution section.

Advocacy services can help you make a complaint or speak to the service provider on your behalf. They can also help you with information about your rights. There is an Advocacy Service in each State and Territory.

Help me find an Advocacy Services section.

If your care needs change, you might want to move to another room or bed in the aged care home you are living in, or you may want to move to another home.

If your care needs have changed and you need to move to another home - for example from a home that only provides low level (hostel) care to a home that provides high level (nursing home) care, you may need to get a new assessment from an Aged Care Assessment Team

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